HELP AND SUPPORT
A few simple answers to Unbox your Wishlist faster
Where is my order?
To know the status of your order please follow the steps below:
- Visit the Track Order section on the website
- Enter your Order ID & Phone Number
- You will get to know the status of your order (Is it confirmed, out for delivery, packed etc.) Rest easy!
- If you would like to talk to our customer care representative about your order, you could write to us at firstname.lastname@example.org
How do I reschedule my delivery or pick up?
To reschedule delivery, please write to email@example.com with:
- Your Order ID
- The new delivery date
Please note that we will be able to reschedule a delivery only till 2 days prior to your original delivery date. Let's say you need the outfit on 5th, so you will have to inform us about the new delivery date latest by 3rd. However, we can accommodate pick up rescheduling till the day of the pickup.
I'm not able to place my order..
We're so sorry you're facing hiccups while placing an order, we'd hate to inconvenience you further. So here are some options:
- Call us on 09967955030
- Email us on firstname.lastname@example.org
Our team will resolve your issue swiftly!
I want to cancel my order?
Oh no! Cancellations make us sad. However, to make it easy for you we allow cancellations anytime.You can cancel the order by dropping an email to at email@example.com with your order ID, phone number and complete order details or just by giving a call 09967955030
My pick up has not arrived?
We're sorry to hear that! In case your pick up has not arrived at the scheduled date then please drop a mail to firstname.lastname@example.org with your order ID and complete details and our team will get back to you regarding the status or to reschedule it for you.